SST Frequently Asked Questions
Statement - Confirmation of Certification Status of Persons- The certification body shall verify and provide information, upon request, as to whether an individual holds a current, valid certification and the scope of that certification, except where the law requires such information not to be disclosed
Quality Procedure For Complaint and appeal, QP07, Revision O,1 November 2016
The purpose of this procedure is to describe handling of incidents, complaints and appeals received from the Candidate / Certified Person, in house and from Other Parties.
This procedure covers all complaints and appeals received from Individuals by any means, like written, verbal, e–mail etc. It also includes adverse findings during examination.
3.1 The Management Representative is responsible for receiving complaints and appeals from Candidates / Certified Persons / Other Parties. They, in consultation with the Office Staff and Examiners / Invigilators are responsible for handling, validating and analysis of the complaint or appeal to it’s logical conclusion.
3.2 The overall responsibility to execute this procedure is given below.
Activity - Completion and submittal of incident report records for entry into the Corrective Action System. Responsibility - All Safety Skills Training DMCC Staff Members
Activity - Incident investigation and analysis. Responsibility - Management Representative
Activity - Handling of Appeals and Submission to Appeal Sub-Committee (for appeals). Responsibility Managing Director.
Activity - Appeal review, analysis and decision. Responsbility - Appeal Sub Comittee
Description of activity
4.1 Examination Incidents
4.1.1 For the purposes of this document “examination incidents” are defined as complaints, suggestions, observations and opportunities for improvement. Examination incident data is entered into the corrective action system for proper treatment (QP04). This procedure describes the methodology by which Safety Skills Training DMCC collects and processes incident reports; and communicates the impact to Staff Members.
4.1.2 Safety Skills Training DMCC recognizes that incidents occur in daily operation that collectively have an impact on the examination process. In order to properly analyze and address system issues a consistent and thorough process for collection of information is vital.
Complaints are incidents of grievance or dissatsifaction with Safety Skills Training DMCC. Complaints may be:
• internal in nature – raised by a Safety Skills Training DMCC Staff Member with regard to internal service, operations or Employee performance
• external in nature–raised by Safety Skills Training DMCC Candidate / Certified Persons, Suppliers or other affiliated organizations
4.3 Terminology used in this procedure for incidents
The incidents and complaints are considered as any of the below 4 things and procedure describes the system for handling the same.
Safety Skills Training DMCC recognizes that positive feedback is as important as negative. Suggestions are vital in identifying preventive action and system improvement. As with complaints, suggestions may be internal or external in nature, written or verbal.
Safety Skills Training DMCC recognizes that the Candidate / Certified Person may have some reservations or may not agree with the conduct of Examiners / Invigilators, Examination findings, Certification Committee decision and / or overall interaction with Safety Skills Training DMCC Staff. Candidate / Certified Person is free to communicate the same to Safety Skills Training DMCC Appeal Sub-Committee and this is treated as an appeal from the Candidate / Certified Person.
Observations are witnessed incidents of service / operational deficiency, malfunction and or failure. Observations are often made by individuals who are independent of the activity witnessed and therefore objective in nature. Observations also play important role in identification of preventive action and system improvement.
4.3.4 Opportunities for Improvement
Opportunites for Improvement are incidents where the system has not failed, yet greater operational efficiency may be obtained in analyzing current practice. Opportunites for Improvement are often collected internally, but input from external sources is also beneficial.
4.4 Receipt of Incidents
4.4.1 The incident may be reported by any means – verbal or written. In case of an external source, the incident report may be received by any Staff Member. The Staff Member shall fill the Incident report out, recording all the information and details of the complaint. The filled report shall be submitted to the Management Representative for further action. In case it comes from an internal source, the incident report shall be filled out by the Staff Member and submitted to the Management Representative.
4.4.2 The Management Representative shall contact (telephone, email, letter) the external source to acknowledge the receipt of information within 5 working days of receipt. They shall understand the issue in details from the source (to avoid any error in writing the report). They may decide to personally meet the initiator, depending on the gravity and seriousness of issue.
4.4.3 In case of complaints and observations, it may be against Safety Skills Training DMCC (a system / procedure or a person) or a Safety Skills Training DMCC Certified Person (Candidate / Certified Person). In case of suggestion / opportunity for improvement, it is for Safety Skills Training DMCC to study the suggestion and decide.
4.4.4 All such incidents received by any means or by any one is first of all recorded in the Incident report with the details of;
• Complaint and appeal no.,
• Mode of receipt,
• Received by,
• Name of Candidate / Certified Person / Other Parties,
• Description of complaint and appeal,
• Reference of services against, which complaint and appeal is raised along with the reference date and other details,
4.4.5 Candidate / Certified Person / Other Parties’ complaint and appeal incident report are issued to the Management Representative for analysis of the root cause.
4.4.6 The Management Representative validates the complaint after checking necessary back–up records or personal interview of Examiners / Invigilators / Staff Members (who were involved on the job).
4.5 Handling of Candidate / Certified Person Complaints and Observations
4.5.1 In case of a complaint / observation against Safety Skills Training DMCC, the Management Representative analyses the issue to determine if there is system error or person error. They shall determine the root cause and determine correction, corrective and preventive action. The possible complaints are –
• Administration – problems with appointments, certification files, certificates issued or issued late,
• Examiners / Invigilators / Sub-Contractors problems with incomplete examination or surveillance documentation
• Agents – problems with general compliance with Safety Skills Training DMCC administration or Examination procedures
4.5.2 The correction is effected immediately to satisfy the Complainant. This may include training / counseling the person involved. The CAPA is discussed with management during next Management Review. Appropriate action is taken based on discussions (change in procedure / formats, training to all personnel etc). An email is sent out to all Staff detailing the issue and remedial action. A copy of the complaint and investigation details is maintained in the respective individual’s personnel file for reference at the performance appraisals.
4.5.3 In case of a complaint / observation against a Candidate / Certified Person, the Management Representative studies the complaint and discusses with the Examiners / Invigilators from the person’s last examination. If the complaint is found genuine and valid i.e. indicates a system failure, the complaint is sent to the Candidate / Certified Person for a response. No confidential reports or information will be sent to Complainants without written permission from the Candidate / Certified Person. Adequate time is given to the Candidate / Certified Person for response. If required, the Management Representative follows up for a response. Depending on the response, the Management Representative may decide to –
• Write to the Complainant about the response and asks for his response.
• Ask further clarification from the Candidate / Certified Person
• Assign an Examiners / Invigilators to personally visit the Candidate / Certified Person and investigate for system failure. Such visit shall be considered as special visit and charged to Candidate / Certified Person.
• Request a joint meeting with Candidate / Certified Person, Complainant and Safety Skills Training DMCC
4.5.4 The Management Representative shall communicate with the Complainant at the end of the process detailing the findings and to formally close the complaint. A copy of the correspondence is kept in the Candidate / Certified Person file for records and the same is passed to Examiners / Invigilators during next examination. The details of all complaints and action taken (Correction, CAPA) are discussed in Management Review and IC meeting.
4.6 Handling of Appeals
Any Candidate or Certified Person, who fails to satisfy an examination or surveillance, may appeal against the decision. Where an appeal is received the following procedure will be followed.
4.6.1 The Managing Director will appoint the members of the Appeals Committee under their leadership who will hear the appeal and determine the outcome. In case. If the Managing Director is part of the Examination / Certification Team, they shall appoint the Investigating Officer for the appeals process. In such a scenario, the Managing Director shall approach the Impartiality Committee and / or Safety Skills Training DMCC team to provide decision on the appeal. The decision on the appeal shall be taken based on the decision by Safety Skills Training DMCC Committee and the Impartiality Committee. Results of the appeal will be reported to the Board of Directors.
• All appeals shall be received by the Director of Operations and details of appeals shall be recorded in the appeals register maintained by the Director of Operations.
• The Director of Operations shall investigate the appeal made and inform the Candidate / Certified Person about its plan of action for investigation and action there upon.
• An investigation report (Incident Report) for each individual appeal shall be maintained by the Director of Operations. In case, any further corrective action is required post actions identified and taken based on Incident report – Corrective action procedure QP04 is implemented.
• A copy of the investigation report shall be sent to the Candidate / Certified Person.
• In case of any further ambiguity, the same shall be reviewed by the Board of Directors and appropriate decision arrived at.
• In case the issue still remains open; the same shall be intimated to the Accreditation Board for its valuable comments.
• All appeals made are collated and analyzed on a yearly basis.
• Necessary corrective and preventive actions shall be taken based on the appeal trend.
• Appeal trends and corrective and preventive action taken shall also be reviewed as part of the Management Committee meeting and the Impartiality Committee meeting.
• The Director of Operations shall ensure that details with respect to the Appellant and actions there upon is not shared with the Examination Team Members.
• The Director of Operations shall ensure that no discriminatory or retaliatory action is taken against the Appellant.
• The Candidate / Certified Person is made aware of the appeals process and is available to him on request.
4.6.2 In case of an appeal made by a Candidate / Certified Person against a decision made by Examiners / Invigilators, Lead Examiners / Invigilators or Certification Committee, the appeal shall be recorded by the Management Representative and forwarded to Appeal Sub-Committee. Appeal Sub-Committee shall review the appeal, investigate (which may include discussion with concerned Candidate / Certified Person, respective Examiners / Invigilators / Lead Examiners / Invigilators and review of examination report). Appeal Sub-Committee may also direct any other Lead Examiners / Invigilators to visit the site and determine the validity of the appeal. The decision taken by Appeal Sub-Committee shall be communicated to the Candidate / Certified Person and to the Management Representative for necessary action. The case is also discussed during the next management review meeting and Impartiality Committee meeting. In special cases, the case may be discussed with Impartiality Committee members on one–to–one basis.
4.7 Handling of Suggestions / Opportunity for improvement
• In case of suggestion / opportunity for improvement, the source is predominantly internal and the concerned Staff Member fills the incident report and submits to the Management Representative. The other source may be internal / external examination.
• The Management Representative studies the suggestion to determine any conflict with ISO/IEC 17024, Safety Skills Training DMCC policy. In case the suggestion is in conflict, the same is communicated to the Initiator. However, the suggestion is also discussed in management review. In case the suggestion is found not in conflict, the suggestion is studied for benefits and the impact on other processes.
• The suggestion is accepted if found beneficial and does not adversely impact any other process. The Management Representative determines the changes in existing documentation and implements through document change process (QP01).
4.8 If any Candidate / Certified Person or Interested Party asks for the appeal / complaint handling process, then it is forwarded to the Management Representative. They will inform the Candidate / Certified Person / any other Interested Party of the appeals and complaint handling process of Safety Skills Training DMCC.
4.9 Closing of complaint and appeal
4.8.1 Depending on the nature of the non–conformity, the Management Representative / Director of Operations may follow up with requests for corrective and preventive actions. When the investigation of the Candidate / Certified Person’s complaint or appeal determines that remote operation or other external organizations contributed to the complaint and appeal, the Director of Operations or their delegate contacts these organizations and provides them with all relevant information.
4.8.2 Every Candidate / Certified Person’s complaint or appeal is recorded. The records are maintained by the Management Representative / Director of Operations. When there are copies of written communication, reports and other documents related to a complaint and appeal, these records are organized into a file and are identified with the complaint and appeal number and also having records of the corresponding corrective or preventive actions. The records of investigations that concern product quality or other test characteristics are maintained by the Director of Operations. Based on analysis of the Candidate / Certified Person / Other Parties’ complaint and appeal, necessary actions are taken and Candidate / Certified Person is replied to for the closing of the complaint or appeal. The Management Representative identifies the need for taking corrective and preventive action to prevent such complaint or appeal in future and accordingly Concerned Person is informed.
4.8.3 All the complaints and appeals received by the organization will be closed within 7 working days after receipt of the complaint or appeal. The Director of Operations is authorised to close all complaints and appeals.
5.1 QP01 Procedure for control of documents
5.2 QP04 Procedure for corrective and Preventive action
6.0 Enclosures Nil
7.0 Formats / Exhibits
7.1 F20 Incident Report
7.2 F21 Incident log
Originator - Management Representative
Approved by - Managing Director
F 24 LIFEGUARD CODE OF ETHICS, Revision 00, January 2017
1. Prior to granting Certificate to the Successful Candidates, Safety Skills Training DMCC will ensure that the Candidate has understood the below mentioned guidelines.
2. The Candidate will read, understand and sign the Code of Ethics the contents of which Safety Skills Training DMCC has obtained from PHSD- Life Guard Scheme Requirement.
3. The records of this will be maintained by Safety Skills Training DMCC in the file of the Candidate.
1. A Certified Lifeguard must comply with Code of Ethics during their certification, as set forth below.
2. The Code of Ethics form will be designed and provided by Safety Skills Training DMCC and we undertake to get it duly signed from the respective candidates.
3. The original records of the same will be maintained by Safety Skills Training DMCC.
4. The Certificates will be issued by Safety Skills Training DMCC only after obtaining compliance signature from the Candidate.
F26, LIFEGUARD SUBSTANCE ABUSE POLICY, Revision 00, January 2017
LIFEGUARDS-SUBSTANCE ABUSE GUIDELINES OF DUBAI MUNICIPALITY
Prior to granting Certification safety Skills training DMCC will ensure that the Candidate has understood the below mentioned guidelines
1. It is the policy of Dubai Municipality that Lifeguards shall not use prescribed or over-the counter substances that would impair their ability to perform their duties safely.
2. This includes illegal drugs, controlled substances (including trace amounts), look-alike drugs, designer drugs, or any other substance that may have an effect on the human body of being a narcotic, depressant, stimulant, or hallucinogen.
3. An exception to this rule is that a Lifeguard may use such a substance or drug if a licensed medical practitioner who is familiar with the Lifeguard medical history and all assigned duties, and who has advised the Lifeguard the prescribed substance prescribes it will not adversely affect his ability to carry on his duties safely.
F 29 Certification/Registration Process,
LIFEGUARD REGISTRATION AND CERTIFICATION PROCESS
Step 1: Application
Read and understand assessment process and criteria
Fill out application
Submit proof of Lifeguard Training
Submit proof of DCAS approved of first aid training
Submit 1 passport photo
Submit passport and visa details OR Emirates ID
Payment of fees to admin office
Confirm information about dress code and rules for pool use
Read and sign Code of Ethics and Substance Abuse policy of PHSD
Step 2: Assessment
Attend examination as scheduled
Arrive at least 15 minutes early
Have all documentation and ID for proof of entry
Have a Set of appropriate clothes and a towel for the pool
Have Set of clothes for practical exam (dry)
Exam criteria will be given upon registration and reviewed before the exams
Written exam may be conduct before or after practical exams
Practical exam will take approximately 4 hours
The written exam may take up to 2 hours
There will be a 1 hour break for lunch/prayer
Step 3: Certification Validation
Review of all exam documentation and results by certifying body
Approval by certifying body
Email confirmation with exam results will be sent to candidate within 4 working day
Certificates and card will be issued within 10 working days of the declaration of results
F27 Lifeguard Assessment Criteria
NOTE: THIS IS AN INFORMATIONAL DOCUMENT AND WILL BE PROVIDED TO ALL PUBLIC WHO NEED TO OBTAIN DUBAI MUNICIPALITY APPROVED LIFEGUARD CERTIFICATION
LIFEGUARD ASSESSMENT CRITERIA AND PRE-REQUISITES
Lifeguard candidate aspiring to be certified as per Dubai Municipality standards needs to go through a qualifying examination at SST.
To be eligible for assessment at SST the candidate must fulfill the under-mentioned pre- requisites
Candidate may enrol for assessment independently or be registered for assessment through any of the DAC (Dubai Accreditation Department) approved & certified training centers.
PRIOR TO ENROLLMENT THE CANDIDATE NEEDS TO PROVIDE ADEQUATE PROOF OF THE FOLLOWING:
MUST BE 16 YEARS OF AGE
A. Must be able to swim continuously in a strong manner for:
Shallow water Lifeguard: 50m nonstop in a comfortable manner in under 1.5m depth.
Pool Lifeguard: 100m nonstop in a comfortable manner in over 1.5m depth
Beach/ Water front Lifeguard: 200m nonstop in a comfortable manner for a Beach/Waterfront
B. Perform a surface dive and recover a 4 kg weight at a depth of:
1.5m for a Shallow Water Lifeguard, where shallow water means that the depth is maximum 1.5m.
3m, or to the deepest depth of the facility in which they will be lifeguarding for a Pool Lifeguard, where Pools means that the depth is more than 1.5m
5m for Beach/Waterfront Lifeguard. C. Tread water for at least:
5 minutes for Pool lifeguards;
10 minutes for Beach lifeguards.
(Proof of the above may be provided in the form of documentary training records/ certificates provided by candidate OR Approved Centre)
MINIMUM LIFEGUARD CANDIDATE TRAINING REQUIREMENT:
DUBAI CORPORATION FOR AMBULANCE SERVICES (DCAS) APPROVED FIRST AID COURSE
The lifeguard BLS and First Aid skills may be assessed/ trained (both theory and practical) prior to enrolling to a lifeguard-training course to ensure the awareness and the ability of the lifeguard to use the skills learned with one consistent set of priorities in medical emergency, which will help to prevent or assist in emergencies.
BLS/First Aid/Emergency response/CPR curriculum shall be approved by DCAS as part of the lifeguard qualification or taught by DCAS approved training center.
FIRST AID SKILLS TO BE ASSESSED
1. Scene assessment
2. Barrier use/Standard Precautions
3. Primary assessment
4. Adult, child and infant CPR,
5. Artificial resuscitation (Rescue Breathing) including 2 person CPR and the use of resuscitation
6. Conscious and unconscious (FBAO: Foreign Body Airway Obstruction) choking adult, child and
7. Serious bleeding management
8. Shock management
9. Spinal cord injury management-inland (this skill shall be re-taught again for in water rescue using
10. Automated external defibrillator
11. Emergency oxygen use (as per DCAS Classification)
12. Injury assessment and response
13. Illness assessment and response
14. Basic Bandaging Techniques
15. Immobilization in case of dislocations or fractures
If the lifeguard candidate has a prequalification / certification on First- Aid/CPR, the above mentioned skills may be assessed individually or combined in a scenario/s or can be taught again according to the training organization.
LIFEGUARD KNOWLEDGE & SKILLS TO BE ASSESSED
basic risk assessment pool lifeguards, equipment used,
Communications and signals.
Basic Water Rescue Skills
Effective water entry with or without equipment.
Assists and Rescues
Effective water rescue skills on the surface, below the surface and on the bottom for conscious
suspected spinal injury rescues
Escapes -Front and rear escapes
Inland Casualty care -Using skills taught in the BLS/First Aid approved portion.
CRITERIA FOR THE ASSESSMENT WRITTEN/ORAL EXAMINATIONS:
Weightage 70% required to Pass Duration: 1 hr.
The lifeguard written/oral examination shall consist of a
A. Core examination (pertaining to general lifeguard duties) 70% Minimum score required
B. Specialty category(s) (pertaining to shallow water, pool or beach lifeguard duties- whichever is applicable)) 70% Minimum score required
All candidates are required to take the Core Examination, regardless of the Specialty(s) in which they wish to be certified.
The lifeguard specialty examinations can be divided into three main groups:
Shallow water lifeguard
Beach /Beach front lifeguard
The core and specialty theory examination may be administered separately or combined on one exam.
Exams shall be official exams from the certification agency
Exams shall be in multiple choice formats
The exam may be administered orally only if the material and/or the exams are not available in the language the candidate can understand or if the candidate cannot read or write.
Weightage- 80% required to pass
Final scenario/s shall be administered to assess the competence level of the lifeguard candidate. The scenario/s must include:
pool side rescue
pool side rescue
the use of spine board
out of water first aid/BLS for adult, child and infants
The use of AED and Emergency Oxygen kit use (as a highly recommended skill).
Minimum education requirements: none.
CERTIFICATION REQUIREMENT AND VALIDITY
All candidates are required to pass both Written/Oral and Practical Examinations to be certified.
The Practical Examination Specialties shall correspond to the Written/Oral Exam Specialties; this can be in any order.
To be eligible for lifeguard certification, candidates must:
Be at least 16 years of age
Valid first aid training and BLS (Health Care Provider CPR) unless the Lifeguard Course includes
these training courses
Have valid Occupational Health Card from Local Health Authority In the place he/she intend to
Comply with PHSD Substance Abuse Policy
Pass Written/Oral Examinations assessment on the intended specialty
Comply with PHSD Code of Ethics
The certificate shall be valid for maximum two years from the date of issuance.
Candidates have 30 days from the examination day to pass both theory and practical exam/s.
Lifeguard certificate shall not have more than two years validity.
For recertification, candidates must complete all recertification requirements any time within two
month prior their certification’s expiry date. This includes:
1. Passing the Recertification Written/Oral and practical Examination(s)
2. Continuing to meet medical requirements by the local health authority
3. Compliance with LSC Substance Abuse Policy
4. Compliance with the Code of Ethics
No matter how many hours the lifeguard candidates can prove his related experience during their period of certification, he/she needs to take both theory and Practical Exam in order to renew their certificate.
All candidates are allowed two attempts to pass their renewal theory and practical assessment exams before their certification expires.
Candidates who are unsuccessful after two attempts must undertake the full course.
Regardless of the date of the renewal examination within that 2 month period, the new two year certification period begins from the date not later than the expiry date of the candidate’s initial certification.
Is needed once a certificate period has lapsed.
There is no grace period after their certification expires.
Candidates whose certification has lapsed must take full course followed by theory and practical
exams to be certified again.
SUBSTANCE ABUSE POLICY
It is the policy of Dubai Municipality that lifeguards shall not use prescribed or over-the-counter substances that would impair their ability to perform their duties safely.
This includes illegal drugs, controlled substances (including trace amounts), look-alike drugs, designer drugs, or any other substance that may have an effect on the human body of being a narcotic, depressant, stimulant, or hallucinogen.
An exception to this rule is that a lifeguard may use such a substance or drug if a licensed medical practitioner who is familiar with the lifeguard medical history and all assigned duties, and who has advised the lifeguard the prescribed substance prescribes it will not adversely affect his ability to carry on his duties safely.
SST is responsible for establishing and implementing standards of conduct, such as ethical standards and policies and procedures for disciplinary action.
Grounds for revocation of certification status shall include, but not be limited to, the following:
1. Period of certification exceeded without renewal
2. Evidence of falsification of any information on any documents submitted to or its agents
3. Evidence of non-compliance with PHSD-DM Substance Abuse Policy
4. Evidence of culpability in an accident during certification period
5. Evidence of non-compliance with medical requirements 6. Evidence of non-compliance with the Code of Ethics
The complaints procedures have been designed to ensure that only valid and actionable complaints are investigated and considered.
These procedures also ensure that all parties involved in the complaint have an opportunity to document circumstances warranting the complaint and to respond to the complaint.
SST has established an Appeals and Complaints handling procedure, which will ensure objective and impartial analysis to the issue.
Complainant if dis-satisfied can approach the PHSD for further review and action.
PHSD assigned representative investigates complaints against certification bodies, training centers, trainers.
CODE OF ETHICS
Certified lifeguard must comply with Code of Ethics during their certification, as set forth below:
As a certified lifeguard, I will perform my work in a manner:
1. Free of bias with regard to religion, ethnicity, gender, age, national origin, and disability
2. Place the safety and welfare of public, workers associated with facility operation above all other considerations
3. Protect nearby general public property and the environment
4. Make my management aware if I have safety concerns relating to the life guarding operations that I am performing or witnessed any violation that might affect the safety of the swimmers.
5. Not violating safety-related regulations, warnings, or instructions set forth by DM, recognized safety standards.
6. Not misrepresenting or deceiving others concerning my experience or the capabilities of myself or the area I am working in.
7. Not misrepresent or misuse my certification card or the organization logo, both of which are the property of the certifying authority; and I understand that I must return the card to the issuing authority immediately if required to do so.
8. Not performing additional duties while assigned the duty of swimmer protection
Candidates are required to sign a code of ethics form issued by SST (the statement is in full compliance with PHSD requirement), SST shall keep the signed document in the candidate file.
Why should I choose SST for my training needs?
SST offers excellent safety skills training services world-wide, delivering internationally recognized training programs and specialist Aquatic Safety consultancy by our experienced team of safety professionals.
SST only provides internationally recognised training programs developed by ECSI (Emergency Care & Safety Institute USA, American College of Emergency Physicians) and ILTPTM (International Lifeguard Training Program, Jeff Ellis & Associates, USA)
Our team are highly experienced trainers, with international and local training experience and deliver exceptional training at a competitive price.
SST runs classes at our Training Centre at JLT or can offer you the flexibility of running Training at your home or office.
Do you run Corporate or Individual Training?
We offer Training for both Corporate Clients and for individuals who want to advance their safety skills. We would be pleased to develop bespoke Corporate Training programs, or recommend individual Trainings for you. Please do contact us at email@example.com for a bespoke proposal.
Is there an age requirement to take a class?
There is no upper age limit for taking any of the SST Classes. Our Water Safety Plus and ILTPTM Lifeguard programs are for over 16 years and older. Our First Aid, CPR & AED training and BLAST Babysitting training sessions are for 13 years and older.
How do I pay for the class?
You can pay by cash or cheque at the SST offices for personal classes or we can invoice you for corporate or group bookings.
Where is the Safety Skills Training Center located?
The SST Training Center offers an excellent classroom setting as well as practical training space.
Are the Training Sessions mixed gender?
All SST Trainings are currently co-gender, however we may offer same gender trainings in the future. If you are interested in this option then please do email us at firstname.lastname@example.org
Can I have a discount if I bring a friend or group of friends?
SST strives to meet the needs of groups and multiple bookings. Please contact info@SSTworldwide.com for your specific needs and the discounts available to you for a group booking.
If you have a group of friends we can coordinate Training Sessions to take place at your home, our JLT Training Center or a venue of your choice.
What is the difference between what Safety Skills Training teaches me and what I have learned in the UK ?
Lifesaving organizations operate with the same objective, to prepare a person to be able to respond to life threatening situations as safely as possible. There are many similarities to the different lifesaving organizations around the world. However, SST facilitates an environment for better knowledge retention – which is vital for your ongoing use of the skills you learn.
The primary differences are found in the Teaching Methodology and Philosophy. SST programs are objective driven, performance based and provide a hands-on experiential training experience.
Are Safety Skills Training Programs Accredited?
SST trainings are confirmed by these internationally recognized programs: Ellis & Associates International Lifeguard Training Program (ILTPTM) and Emergency Care and Safety Institute (ECSI). SST is approved by the Dubai Corporation for Ambulance Services and the Knowledge and Human Development Authority in Dubai.
What certifications or services does Safety Skills Training offer?
SST offers the following training courses:
Lifeguarding: A comprehensive ILTPTM program designed to meet water safety needs for all clients.
Water Safety Plus Training: Developed by Ellis & Associates. Supplemental Responder Training that provides basic water safety skills for individuals who work in and around aquatic environments. E.g Food & Beverage attendants.
First Aid Training: Developed by Emergency Care & Safety Institute and designed to certify individuals in first aid and fulfil work place training requirements.
Health Care Provider CPR: Developed for use within health care provider level CPR training courses offered through the Emergency Care & Safety Institute.
Pediatric First Aid programme: A Pediatric First Aid program for Caregivers and Teachers.
BLAST (Babysitting program includes First Aid and CPR): An important training program for potential babysitters and parents considering hiring a babysitter.
In Service Training: Training provided on a regular and on-going basis for the purpose of maintaining skills learned in any First Aid, CPR, AED, Lifeguarding and Water Safety Plus and BLAST courses.
Readiness Reviews (Audit): Service provided to employers that provides a snapshot of the your ability to deliver training and safety skills learned and implemented.
Bespoke Client Services: Development of bespoke training programmes for specific clients, dependent on their own needs for Lifeguard training, CPR, First Aid, In Service and Readiness Reviews. Delivering the training sessions at the clients facilities.
Is it possible to conduct a training program at my home or office or venue of my choice?
Absolutely. Please contact email@example.com or call us on +971 (0) 50 245 9146 so that we can put together a bespoke training program specifically for you.
When do I receive my certificate after completing the class?
SST is able to provide a certificate to you upon completion of the class and once full payment has been received.
What training is best for me?
We would be pleased to discuss your specific requirements and recommend a personal training program for you to meet your needs. Please contact us at firstname.lastname@example.org or give the SST Training Center a call on +971 (0) 50 245 9146 and a representative will talk you through what is best for you.
Am I allowed to render First Aid to a person in Dubai or the UAE?
If you have a valid lifesaving certificate then you are allowed to render First Aid to a person in need.
Please note that your certificate must be valid and not out of date. If you are taking In Service training with SST then your skills we also be up to date and ready to be used to save a life.
Note - If any person does not have a valid lifesaving certificate then they run the risk of litigation should he/she render First Aid, and no person should attempt to render First Aid outside of the above qualifications possessed.
Book a training course for March or April and receive a 20% discount !
Contact SST on +971 (0) 4 456 0455 or email email@example.com and quote SST20.
The day you leave the class your skills begin to diminish. Keep your life saving skills sharp with periodic In-Service Training. Normally AED125 per person for a one hour session, you can save AED150 by pre-booking 6 monthly In-Service Training sessions at only AED600 per person.