Safety Skills Training

Terms & Conditions of Use

SST Website Terms and Conditions

SST Training & Consultancy Services

By confirming your agreement to attend an SST Training or confirming a Consultancy Agreement with SST you are agreeing to SST’s Terms & Conditions as outlined here.

SST Substitution, Reschedule, Cancellation and Refund Policies

Training course registrations are not considered confirmed until; A signed proposal has been received or an LPO number has been raised.

We realize that circumstances may arise that require participants to substitute a colleague, reschedule or cancel a training course that they have been confirmed for.  The below policy is in effect as soon as a training course is confirmed as per the above statement. 

1) Substitution is allowed without penalty up to the day of the training course. 
2) Reschedule seven days prior to the first class session- No fee, subject to SST availability.
3) Reschedule three to seven days in advance of the first class session- 25% of the cost of the training course, subject to SST availability.
4) Reschedule less than three days in advance of the first class session - 50% of the cost of the training course, subject to SST availability.

**Training courses may be rescheduled up to one year from the original date of the training course subject to SST availability.

• Substitution of candidates is allowed without penalty up to the day of the training course. 
• Re-schedule 21 days prior to the first class session or travel day- No fee, subject to SST availability.
• Re-schedule 14 – 21 days in advance of the first class session- 25% of the cost of the training course, subject to SST availability.
• Re-schedule less than 14 days in advance of the first class session - 50% of the cost of the training course, subject to SST availability.

Training courses may be re-scheduled up to one year from the original date of the training course subject to SST availability.

• Cancellation 21 days prior to the first class session of a scheduled exclusive or bespoke training course - 25% of the cost of the training course.
• Cancellation 14 to 21 days in advance of the first class session - 50% of the cost of the training course.
• Cancellation less than 7 days in advance of the first class session of the training course- 100% of the cost of the training course.
• Less than 14 days notice - 100% of the cost of the training course.

All cancellation and re-scheduling requests must be in writing to SST and confirmed by SST to the client before they are considered accepted by SST.

SST does not issue refunds if a participant withdraws from a class session once the session begins. This situation is treated as if the participant cancels the first day of a training course and results in a forfeiture of 100% of the cost of the training course.

SST reserves the right to reschedule or cancel scheduled classes for insufficient enrolment or any other reason without financial obligation.  Should course rescheduling or cancellation become necessary, we will attempt to notify registrants at least one week prior to the scheduled training start date.

If SST cancels a training course or individual class session, SST will attempt to reschedule the training course or class session.  When this is not possible, a refund will be issued for the value of that training course and no certification will be issued to participants receiving a refund.

If a participant misses an individual class session of a training course they may join another class session that covers the missed material at no extra cost for up to 30 days from the date of the missed class session, subject to SST availability.  No refunds will be issued for missed sessions or incomplete courses. 

SST does not issue refunds if a participant withdraws from a class session once the session begins.  This situation is treated as if the participant cancels the first day of a training course and results in a forfeiture of 100% of the cost of the training course.

 

SST Complaints and Grievance Policy

Safety Skills Training (SST) endeavours to provide training courses of the highest quality.

However, from time to time, participants or staff may raise concerns or complaints about matters or issues relating to their experiences with SST.

Purpose - The purpose of this policy is to provide a complaint and grievance handling framework for addressing complaints and disputes that may arise from these complaints.

Policy - SST will endeavour to provide a complaints and grievances policy which is visible, accessible and encourages prompt attention to complaints.

Confidentiality will be respected by all parties.

SST will, subject to principles of confidentiality and persons’ rights to privacy, endeavour to provide updates to complainants and persons against whom a complaint is made. SST recognises, however, that there may be circumstances in which this would not be desirable and therefore reserves the right to decline to inform or update any persons on any complaint. Circumstances in which these updates are not desirable will be entirely at SST’s discretion.

Complaints or Grievances Process  - Complaints or grievances should be made in writing and addressed to the Managing Director of SST, Sue Johnson at sue.johnson@SSTworldwide.com
Once a complaint is received, SST will attempt to resolve the issue through one or more of processes below:

Request for further information: SST may request that the complainant provide further information. Any information provided by the complainant that is confidential will remain confidential unless the complainant instructs in writing otherwise;
Discuss options: SST may discuss possible resolution options with the complainant and at SST’s unfettered discretion take into account the complainant’s wishes on how the complaint should be resolved;

Investigation: if it deems an investigation to be necessary, SST may conduct one. If it becomes necessary to speak to third parties then SST may or may not obtain the complainant’s consent first;
conduct of SST’s employees: if the complaint involves the conduct of SST’s employees, SST may raise the matter with the employee concerned and may seek their comment and input into the resolution of the complaint. The complainant will not have the right to confront or examine those employees;
escalation: if the complaint is not able to be resolved at a local level, it may be escalated. The following escalation policies may, if appropriate, apply:

1) The complaint will be handled by the relevant level of management within SST, taking into consideration any conflicts of interest.

2) The complaint may be referred to the MD of SST and if the MD is involved in the dispute then to the COB. At the MD or the COB’s election, the complaint may also be referred to third parties, such as the SST’s legal advisers.

3) Further avenues of complaints depend on the nature of the complaint and the parties in dispute.  If the complaint is substantiated through policies described above, then SST will inform the complainant of this and undertake appropriate agreed steps to resolve the complaint, address the complainant’s concerns or prevent the problem from recurring.

SST will keep a record of all complaints and outcomes.

SST is unable to deal with anonymous complaints because it is unable to investigate them. SST will keep a record of any anonymous complaint it receives.

While the dispute and the dispute resolution mechanism remains contained within the internal process of SST, agreed expenses (other than costs associated with the complainant obtaining legal advice) will be borne by the SST.

At no stage will any legal or associated costs of the complainant be borne by the SST.


Communication & Data

SST will not be liable for any non-receipt of communication to clients when replying to an enquiry form enquiry or email communication regarding your agreements with SST.

SST reserves the right to communicate with clients by email and telephone to update on SST Training, Offers and general communication.

SST may monitor and record communications for training and evidential purposes. Please email info@SSTworldwide.com for further information on this.


Data Protection

SST ensures that all data received from clients or visitors to SST website or members of the public who register email addresses or any other personal data, will be held securely and in accordance with standard international data protection protocol.   Information may be disclosed if officially requested by local authorities, including but not limited to local police.

Clients private details and visitation data for Trainings may be used for research purposes by SST only.

Clients private details will not be sold or given to a 3rd party at anytime and will only be used to promote specific SST promotions.

Additional Terms

You understand that by taking part in Training activity that you conform to the minimum participants requirements.

SST will endeavour to ensure that all the details on this website are accurate and that up to date, but do not take any responsibility for errors or omissions in information, date availability or prices.

The content on the SST website is for information only.  SST is not responsible for the accuracy of any material provided on any websites linked to SST’s website.

SST reserve the right to amend these terms and conditions at anytime without advising clients or members of the public other than by republishing new terms and conditions on the SST Website.

The above terms and conditions, and any agreement entered into in connection with the Training through SST, shall be interpreted in accordance with the Laws established by the Dubai Courts.


Limitation of Liability

By agreeing to these Terms and Conditions and signing up for Training or Consultancy services with SST, you understand and agree that SST, or any of our directors, officers, agents, employees, sponsors, SST Training venues, SST partners, suppliers and/or other SST associates or representatives will not be liable for damages arising out of or in connection with SST Training or Consultancy, this includes but is not limited to any kind of damages, direct, indirect or consequential loss, personal injury, loss of profit, damage to personal or company property, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss and any claims by any 3rd party.

Disclaimer

SST does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information

Whilst SST has taken care in the preparation of the content of this Web Site including but not limited to information, names, images, pictures, logos, icons, links, is provided on an ‘as is’ basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

SST does not warrant that the functions or materials or links accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server are virus or bug free or represent full functionality.   If any of the Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the UAE law then such terms will be deleted and the remaining terms will continue to be binding and enforceable.

Copyright

The SST logo and logos of associated companies, partners and sponsors are owned by the respective parties and must not be copied, used or passed off in any way without prior written approval.

The copyright of the material contained in this web site belongs to SST or its licensed source.  Material may not be copied from this website for commercial purposes. 

Products, services, icons, images, logos and technology or processes in this website may be subject to other intellectual property rights reserved by SST or by third parties.

Links to other websites

Certain links will lead you to websites that are not under the control of SST.  When you activate any of these links you will leave www.SSTworldwide and SST has no control over and will not accept responsibility or liability in respect of the material on any such websites. 

Your contact with advertisers and third parties on our website or through SST Trainings or services, including participation in promotions or competitions, the purchase of goods or services and any terms, conditions, warranties or representations are solely between you and the third party.  We do not make any representations or warranties with respect to any goods or services which may be obtained from third parties or any third party website you may access and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake with third parties.

Law

These terms and conditions shall be governed by the laws of the United Arab Emirates.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time by posting changes on the website.  We will advise in our newsletters if updates have been made.  However, you should review the website terms and conditions regularly to ensure you are aware of any changes.  We recommend that you print and retain these terms and conditions for your records.

Ownership of the website

The website belongs to Safety Skills Training FZ LLC.  2402, X2 Tower, Jumeirah Lakes Towers, Dubai, UAE.– referred to through the terms and conditions as SST.

Safety Skills Training - Special Offers

Introductory Offer

Book a training course for March or April and receive a 20% discount ! 

Contact SST on +971 (0) 4 456 0455 or email info@sstworldwide.com and quote SST20. 

 

In-Service Training

The day you leave the class your skills begin to diminish.  Keep your life saving skills sharp with periodic In-Service Training.  Normally AED125 per person for a one hour session, you can save AED150 by pre-booking 6 monthly In-Service Training sessions at only AED600 per person.